01 · The trap
The Owner Is the Pipeline
It's the end of the quarter. You pull up the pipeline and count the deals that are real. Most of them came through you: a referral you took, a CFO you've known for ten years, a renewal you saw coming.
Your producers had a strong month or two. Then their books got busy, and the new meetings stopped. So you do what you always do. You pick up the phone and fill the gap.
You've tried to fix it. Maybe you hired a producer with a great book, bought leads, or sent the team to a sales workshop. For two weeks everyone was fired up. Then Monday came back.
I call this the founder trap. It isn't a people problem.
Your producers aren't lazy, and they aren't bad at sales. Nobody ever handed them a system they could run. Who to go after, what to say, and when to say it all live in your head. As long as it stays there, the agency grows exactly as fast as you can carry it.

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